TQM (total quality management) Essay Example | Topics and Well Written Essays - 2250 words

TQM (total quality management) - Essay ExampleThese concerns, alongside various others, gave mug up to the breed of management c eithered Total Quality Management. Total Quality Management (TQM) is a management agreement that aims to achieve the ultimate customer experience, whether meeting the expectation of the customers or going beyond what they anticipated (Dale, 1999). Dale (1999) expresses that in order achieve the goal of TQM, strong cooperation and involvement from the entirety of the company is needed. Thus, TQM requires active participation and synergism of all employees and focusing that synergy towards meeting the customers expectations and improving overall business processes. To attain improvement in the company, various researchers said that the key to improvement is constant upgrading and development (Goetsch & Davis, 1994). Management should not stop upgrading because all processes can still be improve and be better. Once they stop improving, they could be left e asy by their competitors. Based on this discussion, TQM seems to be a management concept only. However, TQM also has a valued and more defined facet (Priporas and Psychogios, 2007). Priporas and Psychogios (2007) identified some of the quantitative aspect or measure of TQM, which includes statistical Process Control, ISO 9000 standards, Pareto Analysis, Histograms, among others. On the other hand, the qualitative ideas that constitute TQM are overall workers participation uninterrupted upgrading ceaseless coaching cooperative relation among employees self-motivated employees full dedication and support from high-tiered officers independent and autonomous administration progress consumer happiness and business surrounding alterations (Priporas and Psychogios, 2007).The main purpose of TQM is already well-known to everyonecustomer cheer. However, to achieve this employee satisfaction should be fulfilled. Once the employee is satisfied and happy, it will be his innate response and goal to